Travel Consumer Restitution Fund Claim Form

If you are having trouble filing a claim online, you may download a claim packet by visiting the download page in the "File a Claim" Menu. Complete and sign the form, then mail it to the address on the claim form along with your check for $35.00 payable to TCRC.

Special Notice to Consumers Affected by Cruise Line Closures & Reorganizations

The Seller of Travel Law provides that the only losses recoverable through the Travel Consumer Restitution Fund are those incurred in a transaction with a registered seller of travel that is also a TCRC participant. Ocean carriers, however, are not sellers of travel as defined by Business and Professions Code section 17550.1.

For more information on filing a claim against an ocean carrier, please visit the Federal Maritime Commission’s website: http://www.fmc.gov.

The following steps will guide you through the File a Claim process. By California statue, Section 17550.47, your claim must meet the following criteria:

  1. The seller of travel you have a claim against must have been a participant in the Travel Consumer Restitution Corporations (TCRC) Fund at the time of sale, and the seller of travel must have been registered with the State of California, Seller of Travel Program.
  2. Your loss must have been more than $50.00.
  3. Your claim must be filed within one year after the scheduled date of completion of travel.

If you paid any part of your claim with a credit card, TCRC requires that you submit proof that you have requested a charge back for all payments made from the financial institution(s).

When you complete your claim, you will need to provide (i.e. upload online) or mail in supporting documentation for your claim.

Claimant Information

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Payment Proof

Input the dollar amount of as many payments as you have made to the travel seller for the transportation and travel services you are claiming. Use the "Add Another Payment" if you have more than three. Be sure to indicate whether you have Proof of Payment such as a copy of your credit card statement(s), showing your name and address; a copy of your money order(s) or the front and back of your canceled check(s), or the front of your check(s) and your account statement(s) showing the check(s) were paid; evidence of a cash withdrawal for cash payments, and a copy of any receipts; and any travel documents that show the amount paid. If such proof of payment is not provided, please explain why later. ONLY LIST PAYMENTS WHICH WERE MADE WHEN EITHER THE PURCHASER OR THE PASSENGER WAS IN THE STATE OF CALIFORNIA AT THE TIME THE PAYMENT WAS MADE.

( **Paid while in CA)

Services Purchased

Describe the transportation and/or travel services you purchased, followed by your Scheduled Date of Departure and Scheduled Return Date. Then state specifically and in detail which of those services were not provided as promised.

Specifically and in detail, describe any payment, refund, or alternative transportation or travel services that were provided to you in place of the transportation or travel services described in your response above. If applicable, include here the proof that you requested a credit card charge back from your financial institution and that it was denied.

Scheduled Dates of Travel

Travel Seller

Search and then select the travel agency against whom you intend to file the claim. Please be sure that Scheduled Dates of Travel (above) are correct before searching.

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Claim Details

STATE THE DOLLAR AMOUNT OF YOUR CLAIM AND THE BASIS FOR IT. You must state the amount of your claim in dollars and specifically describe why you believe you are owed a refund in that amount by the travel seller against whom your claim is made. If you are seeking reimbursement for only part of the travel services you purchased, please list the specific services you did not receive and the amount of reimbursement you seek for each.


Documents

You must provide a copy of those documents that set forth the travel services purchased, such as airline tickets, itinerary, invoice or other agreements that support your claim. Input the title of the document and a description of its contents.


Insurance Details

Did you purchase any trip cancellation or interruption insurance for this trip? Please check - Yes - if you did. If you did, please provide the following information and ATTACH LATER A COPY OF THE POLICY OR CERTIFICATE OF INSURANCE OR OTHER EVIDENCE OF COVERAGE.


Reimbursement Details

Do you have any other potential sources of reimbursement for your loss (such as homeowner’s or renter’s insurance) other than the seller of travel or trip cancellation or interruption insurance identified above? Please check – Yes- if you do. If so, also provide the identifying and explanatory information about that source of reimbursement, and ENCLOSE A COPY OF THE POLICY OR CERTIFICATE OF INSURANCE OR OTHER INFORMATION describing it.


NOTICE OF WAIVER: BY FILING A CLAIM WITH THE TCRC, YOU WAIVE THE RIGHT TO BRING ANY ACTION AT LAW OR EQUITY, INCLUDING A SMALL CLAIMS COURT ACTION, THAT IS AGAINST THE SAME SELLER OF TRAVEL AND THAT ARISES FROM THE TRANSACTION THAT IS THE SUBJECT OF THIS CLAIM. See the enclosed instructions and waiver form for further details. I/WE DECLARE UNDER PENALTY OF PERJURY UNDER THE LAWS OF THE STATE OF CALIFORNIA THAT THE INFORMATION PROVIDED IN THIS CLAIM IS TRUE AND CORRECT.

Accept Terms