Travel Consumer Restitution Fund Claim Form
IF YOU ARE HAVING TROUBLE FILING A CLAIM ONLINE, YOU MAY DOWNLOAD A CLAIM PACKET BY VISITING THE DOWNLOAD PAGE IN THE 'FILE A CLAIM' MENU. COMPLETE AND SIGN THE FORM, THEN MAIL IT TO THE ADDRESS ON THE CLAIM FORM ALONG WITH YOUR CHECK FOR $35.00 PAYABLE TO TCRC.
Special Notice to Consumers Affected by
Cruise Line Closures & Reorganizations
The Seller of Travel Law provides that the only losses recoverable through the Travel Consumer Restitution Fund are those incurred in a transaction with a registered seller of travel that is also a TCRC participant. Ocean carriers, however, are not sellers of travel as defined by Business and Professions Code section 17550.1.
For more information on filing a claim against an ocean carrier, please visit the Federal Maritime Commission’s website: http://www.fmc.gov
The following Steps will guide you through the File a Claim process. By California statue, Section 17550.47, your claim must meet the following criteria:
1. The seller of travel you have a claim against must have been a participant in the Travel Consumer Restitution Corporations (TCRC) Fund at the time of sale, and the seller of travel must have been registered with the State of California, Seller of Travel Program.
2. Your loss must have been more than $50.00.
3. Your claim must be filed within one year after the scheduled date of completion of travel.
If you paid any part of your claim with a credit card, TCRC requires that you submit proof that you have requested a charge back for all payments made from the financial institution(s). Please refer to our Frequently Asked Questions (FAQ) titled "INFORMATION ABOUT CREDIT CARD CHARGEBACKS" found on the Home page of the TCRC web site.
When you complete your claim, you will need to provide (i.e. upload online) or mail in supporting documentation for your claim.
Do not use your browser's Back button while completing the form. To navigate, use the Previous and Next links at the bottom of each step.
Step 1 of 11
In order for your claim to be reviewed, you must provide the information requested below to the Travel Consumer Restitution Corporation (TCRC). If any of the requested information is unavailable, please state that the information is unavailable to you, and explain why.
Add Another Passenger
Step 2 of 11
Input the dollar amount of as many payments as you have made to the travel seller for the transportation and travel services you are claiming. Use the "Add Another Payment" if you have more than three.
Be sure to indicate whether you have Proof of Payment such as a copy of your credit card statement(s), showing your name and address; a copy of your money order(s) or the front and back of your canceled check(s), or the front of your check(s) and your account statement(s) showing the check(s) were paid; evidence of a cash withdrawal for cash payments, and a copy of any receipts; and any travel documents that show the amount paid. If such proof of payment is not provided, please explain why later. ONLY LIST PAYMENTS WHICH WERE MADE WHEN EITHER THE PURCHASER OR THE PASSENGER WAS IN THE STATE OF CALIFORNIA AT THE TIME THE PAYMENT WAS MADE.*
Add Another Payment
Step 3 of 11
Describe the transportation and/or travel services you purchased, followed by your Scheduled Date of Departure and Scheduled Return Date. Then state specifically and in detail which of those services were not provided as promised.*
Specifically and in detail, describe any payment, refund, or alternative transportation or travel services that were provided to you in place of the transportation or travel services described in your response above. If applicable, include here the proof that you requested a credit card charge back from your financial institution and that it was denied.
Step 4 of 11
Search and then select the travel agency against whom you intend to file the claim.*
Step 5 of 11
STATE THE DOLLAR AMOUNT OF YOUR CLAIM AND THE BASIS FOR IT. You must state the amount of your claim in dollars and specifically describe why you believe you are owed a refund in that amount by the travel seller against whom your claim is made. If you are seeking reimbursement for only part of the travel services you purchased, please list the specific services you did not receive and the amount of reimbursement you seek for each.
Step 6 of 11
You must provide a copy of those documents that set forth the travel services purchased, such as airline tickets, itinerary, invoice or other agreements that support your claim.
Input the title of the document and a description of its contents.
Add Another Document
If any of the required documents are not provided, please state why below.
Step 7 of 11
Did you purchase any trip cancellation or interruption insurance for this trip? Please check - Yes - if you did.
If you did, please provide the following information and ATTACH LATER A COPY OF THE POLICY OR CERTIFICATE OF INSURANCE OR OTHER EVIDENCE OF COVERAGE.
If so, describe.
Step 9 of 11
This is a summary of the entire claim so far. Please look it over, verify the information you are providing, and make any changes required.
Step 1 - Passengers and Address
Step 2 - Proof of Payment
Step 3 - Travel Seller
Date of Payment
Amount of Payment
Form of Payment
Proof will be included
Step 4 - Scheduled Services Purchased
Step 5 - Amount and Basis for Claim
Transportation and/or travel services you purchased:
Scheduled Departure Date:
Scheduled Return Date:
Specifically, and in detail, describe any payment, refund, or alternative transportation or travel services that were
provided to you in place of the transportation or travel services described in your response above:
Step 6 - Documents to be Provided
Total Amount of Claim:
Explanation of Basis:
Step 7 - Trip Cancellation or Interruption Service
If any of the required documentation is not provided, please state why below:
Step 8 - Reimbursements
No trip cancellation or interruption service has been purchased.
No other potential sources of reimbursement.
What has been done by you or by others to try to obtain reimbursement from the source indicated above?
There was an issue processing your claim.
Please review and correct any issues listed below.
Step 11 of 11
Browse on your computer system and attach .doc or .pdf files that support your claim. If you checked the "Documents will be mailed" box and provided an email address, instructions will be emailed for you to print off and attach to the documents you noted in Step 6. If no email provide please send documents to the following address:
Travel Consumer Restitution Corporation
P.O. Box 6001
Larkspur, CA 94977-6001
Once all documents have been uploaded, proceed by clicking "PROCESS PAYMENT" to pay your $35 processing fee.
Add Another File
Please select either online payment (credit card only) or payment by mail (check only) and complete the respective area to pay the fee.
• Your accepted online payment will be posted immediately. Please note, we only accept Visa or MasterCard.
• For payment by mail, you will be asked to input the check information. However, you will need to mail the actual check along with a transmittal letter, which will be emailed to you, identifying the check for processing. Your application will be processed when we receive notification that your check has cleared your bank, which can take up to 10 working days. If your check is returned from the bank for non-sufficient funds, your claim will be rejected for filing and may only be resubmitted upon payment of a processing fee of fifty dollars ($50).
If your claim is granted in whole or in part, this processing fee will be refunded to you. Note that a copy of your claim will be sent to the seller of travel against whom the claim is made in order to request their response. The claim will then be reviewed.
Claim Processing Fee: $35
Claim Submission Confirmation
This communication is confirmation of your claim filing application. If you paid by check and your check is returned from the bank for non-sufficient funds, your claim will be rejected for filing and may only be resubmitted upon payment of a processing fee of fifty dollars ($50). Note that claims must be filed within one year from the scheduled date of completion of travel.
TCRC will contact you if we require further information or support for your claim. Claims are to be decided within 45 days of receipt unless (1) the designated representative of the office of the Attorney General’s Office of the State of California requests a continuance to obtain and submit information, or (2) the Travel Consumer Restitution Corporation determines that additional information or documentation is required to decide the claim. In either case, the claim shall be decided within 45 days of receipt of all additional information or documentation requested.
Please contact the TCRC Administrator at Info@TCRCinfo.org if you have any further questions regarding this claim.